FAQ

• Will my smart home work without wifi or Internet?

 Yes, Light switches, door locks, and curtain motors (together with their pre-set automation) can still work as normal, just that you can’t control them via your phone. 
 

• Will my smart home congest my network?

No, most of our smart home devices use Zigbee protocol, which is a separate network. 
 

• When do I need wifi and internet? 

You will only need wifi and internet if you wish to control smart devices via your phone or when configuring new automation. 
 

• Do I need strong Wi-Fi coverage in my home? 

Ideally yes as it ensures stability of devices. However as most of our devices are connected to the hub via Zigbee, you will only need a strong wifi coverage where your hubs are connected.  
 

• Do smart switches work with 2-way switches? 

Yes, we can set it up exactly as your previous light switches. 
 

• Do I need neutral wiring for a smart home? 

Neutral or No-Neutral wiring is ok for our smart home devices. We will configure it for you. 
 

• Can I buy the devices separately and set them up myself? 

Yes. We also provide installation services for harder installation like door locks. 
 

• Is there a warranty for my smart home devices?

Yes, we provide a 1-year warranty for all of our smart home devices. There is also a 1-year care plan service for those who bought our installation packages.